The World Class 2022

In this Article

The World Class 2022

7 airlines recognized

2

mins

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In this Article

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The WORLD CLASS award implies an attainment of international standards of safety well-being, sustainability, service and inclusiveness.

Qualification for the WORLD CLASS award is by audit and customer assessment.

Extensive audits by industry professionals rate every aspect of the guest experience over many flights, in every class.

Analysis of one year’s customer ratings of the inflight experience is combined with the audit data to get a complete evaluation of the guest experience.

WORLD CLASS is considered across extensive, customer relevant dimensions clustered  under three constructs.

2022 WORLD CLASS AWARDS

About
Keith Yates

Keith is a leading voice in experience design.

For more than thirty years he has been widely recognised for disruption and innovation in guest experience and hospitality.

He has transformed the end to end experience of recognized airlines and five star hotels globally.

Keith is best known as the ‘architect of five-star experience’.